What strategy should a DIVO use to manage conflict within their team?

Using active listening and mediation is a highly effective strategy for a Division Officer (DIVO) to manage conflict within their team. Active listening involves engaging with team members, demonstrating empathy, and being genuinely interested in their perspectives. By doing so, the DIVO can create an open line of communication where team members feel heard and understood. This fosters a supportive environment that is conducive to resolving conflicts.

Mediation is also crucial as it allows the DIVO to act as a neutral party who can facilitate discussions between conflicting team members. This influence not only helps clarify misunderstandings but also encourages collaboration towards finding a mutually acceptable solution. By implementing these techniques, a DIVO can not only address the immediate conflict but also strengthen the overall team dynamics, thereby enhancing productivity and morale.

While other strategies mentioned might have some merit in different contexts, they do not promote healthy conflict resolution. Encouraging competition can lead to further discord instead of teamwork, delegating conflict resolution to senior officers removes the DIVO from the process and may lead to unresolved issues, and avoiding confrontation often results in the escalation of problems rather than addressing them proactively. Active listening and mediation provide a systematic approach to conflict management that aligns with effective leadership practices.